Refund Policy

Effective Date: January 1, 2025

At Burt's Library, we are committed to your satisfaction with our video courses and educational services. This Refund Policy explains the circumstances under which refunds may be issued and the process for requesting a refund. Please read this policy carefully before making any purchases.

1. General Refund Policy

This guarantee demonstrates our confidence in the quality of our educational content and our commitment to your learning success.

2. Eligibility for Refunds

2.1 Eligible Refund Requests

You may be eligible for a refund if:

• You request a refund within 30 days of purchase
• You have consumed less than 30% of the course content
• The course has technical issues that prevent access and we cannot resolve them
• The course content significantly differs from its description
• You purchased a course by mistake or were charged in error
• You have not previously received refunds for excessive number of courses

2.2 Non-Eligible Refund Requests

Refunds will NOT be granted in the following circumstances:

• More than 30 days have passed since purchase
• You have consumed more than 30% of the course content
• You have downloaded course materials or certificates
• You claim the course was "too basic" or "too advanced" when the level was clearly described
• You simply changed your mind after substantially engaging with the course
• You have a history of refund abuse or excessive refund requests
• The purchase was made during a special promotion or sale (unless otherwise stated)
• You violated our Terms and Conditions

3. Subscription Refunds

3.1 Monthly Subscriptions

For monthly subscription services:

• You may cancel at any time, and cancellation will be effective at the end of the current billing period
• No refunds are provided for partial months
• You will retain access to subscription content until the end of the paid period
• First-time subscribers may request a full refund within 7 days of initial purchase

3.2 Annual Subscriptions

For annual subscription services:

• Full refunds are available within 30 days of purchase if you have not substantially used the service
• After 30 days, refunds will be prorated based on unused months (minus a 20% administrative fee)
• Refunds are not available after 6 months of the subscription period
• Promotional or discounted annual subscriptions may have different refund terms

4. Bundle and Package Refunds

For course bundles or package deals:

• Refund requests must be made within 30 days of purchase
• The entire bundle must be returned; we do not offer partial refunds on bundles
• You must not have consumed more than 30% of any single course in the bundle
• Bundle purchases made at a discount may receive a prorated refund based on the discounted price

5. Special Circumstances

5.1 Technical Issues

If you experience technical problems that prevent course access:

• Contact our support team immediately so we can attempt to resolve the issue
• Provide detailed information about the technical problem
• Allow us reasonable time (up to 5 business days) to resolve the issue
• If we cannot resolve the problem, a full refund will be provided regardless of the 30-day window

5.2 Duplicate Purchases

If you accidentally purchase the same course multiple times:

• Contact us within 30 days of the duplicate purchase
• We will refund the duplicate purchase(s) promptly
• You may keep access to the original purchase

5.3 Unauthorized Charges

If you notice unauthorized charges on your account:

• Contact us immediately with details of the unauthorized transaction
• We will investigate and issue a full refund if the charge was indeed unauthorized
• We may require additional verification to prevent fraud

6. Refund Request Process

6.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team via:
   • Email using our contact form on the website
   • Phone at (91) 3927-9729 during business hours
2. Provide the following information:
   • Your full name and email address associated with the account
   • Order number or transaction ID
   • Course name(s) purchased
   • Reason for refund request
   • Date of purchase
3. Wait for our team to review your request (typically within 3-5 business days)
4. Receive confirmation and refund processing information

6.2 Review Process

Once we receive your refund request:

• We will review your request within 3-5 business days
• We may request additional information or clarification
• We will verify that the request meets our refund policy criteria
• You will receive an email notification of our decision

7. Refund Processing

7.1 Approved Refunds

If your refund is approved:

• Your access to the course will be revoked immediately
• The refund will be processed to your original payment method
• Refunds typically appear within 5-10 business days, depending on your payment provider
• You will receive a confirmation email once the refund is processed

7.2 Payment Method Considerations

Refund timing varies by payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-14 business days
• Other Methods: Contact us for specific timing

We are not responsible for delays caused by your financial institution or payment processor.

7.3 Currency and Exchange Rates

Refunds are processed in the original currency of purchase. If exchange rates have changed since your purchase, the amount credited to your account may differ from what you originally paid. We are not responsible for exchange rate fluctuations.

8. Denied Refund Requests

If your refund request is denied:

• You will receive an explanation of why the request does not meet our policy criteria
• You may appeal the decision by providing additional information
• Appeals will be reviewed by a senior team member
• Final decisions will be communicated within 5 business days of the appeal

9. Promotional and Discounted Purchases

9.1 Sale Purchases

Courses purchased during promotional sales or with discount codes:

• Are generally eligible for refunds under our standard 30-day policy
• Refunds will be for the amount actually paid, not the original price
• Some special promotions may have modified refund terms, which will be clearly stated at purchase

9.2 Coupon and Gift Purchases

For courses purchased with coupons or received as gifts:

• Refunds for coupon purchases will be credited to your account as store credit
• Gift purchases must be refunded by the original purchaser, not the recipient
• 100% discount coupons or free courses are not eligible for refunds

10. Exceptions and Special Cases

10.1 Live Events and Webinars

For live events, webinars, or time-sensitive content:

• Refunds must be requested at least 48 hours before the event start time
• No refunds will be issued for missed live events
• Recorded versions (if available) follow our standard refund policy

10.2 Certification Programs

For certification programs or professional credentials:

• Refunds are available within 14 days of purchase if no certification exam has been attempted
• Once you attempt a certification exam, no refunds will be issued
• Failed exam attempts do not qualify for refunds

10.3 Physical Materials

If your course includes physical materials (books, workbooks, etc.):

• Physical materials must be returned unused within 30 days
• Return shipping costs are the responsibility of the customer
• Items must be in original condition with all components included
• Refunds will be processed once we receive and inspect returned materials

11. Partial Refunds and Course Credits

In certain circumstances, we may offer alternatives to full refunds:

• Partial Refunds: For situations that don't meet full refund criteria but warrant compensation
• Course Credits: Store credit for future purchases equal to or greater than the refund amount
• Course Exchange: Swap for a different course of equal or lesser value
• Extended Access: Additional time to complete the course instead of a refund

These alternatives are offered at our discretion and must be mutually agreed upon.

12. Refund Abuse Prevention

To maintain fair access for all users, we monitor for refund abuse patterns:

• Excessive refund requests (more than 3 in a 12-month period) may be flagged
• Patterns of consuming most of a course before requesting refunds
• Creating multiple accounts to circumvent refund limitations
• Sharing refunded course materials with others

Accounts identified as abusing our refund policy may be suspended or permanently banned, with forfeiture of any pending refunds.

13. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on our website with an updated effective date
• Be communicated via email for material changes affecting existing customers
• Apply to purchases made after the effective date of the changes
• Not retroactively affect purchases made under previous versions of the policy

14. Questions and Support

15. Final Notes

This Refund Policy is designed to be fair to both our customers and our business. We want you to be satisfied with your purchase and confident in your decision to learn with Burt's Library. If you have any concerns about a course before purchasing, please:

• Review course descriptions and previews carefully
• Read user reviews and ratings
• Contact our support team with specific questions
• Take advantage of any free trial periods or preview content

Our goal is to provide exceptional educational value and customer service. We appreciate your business and your commitment to lifelong learning.

Last Updated: January 1, 2025